Turn Your Phone Calls into Profits
Let’s face it.
Times have changed.
It’s way too competitive to be mediocre.
It’s also way too costly to attract a new patient so you can’t afford to lose them at the phone stage.
I’m sure you’re painfully aware of how difficult its gotten to convert prospective patients due to the insane amount of competition and information available.
This creates confusion and fickle prospective patients who know if they don’t like their experience with you on the phone, they can always call your competitors.
That means, you want to be better than your competitors, so they choose to book their consultation with you.
What Are Bad Phones Costing You?
Give yourself a half million raise this year without spending more money on advertising or adding more staff.
Just fix your phones.
When you lose only 1 caller per day that was worth $2K (on the low side) and you multiply that out by 22 days per month and 12 months per year, it really adds up.
By the way, if you think your staff is already great, just know my team and I have been mystery shopping cosmetic practices since Year 2000 and every practice can use improvement on their phone strategies and scripts to convert more callers.
Nobody was Born an Exceptional Receptionist
An Exceptional receptionist is not born – they are trained to professionally represent YOU and your practice so more of your callers convert to appointments.
Those tools are now available to train your receptionist….
- How to improve your phone results up to 30% within 48 hours
- How to represent YOU, the surgeon and practice as the BEST choice
- What NOT to say to lose the caller
- How to answer “How Much Is it?”
- Easy ways to ask for the appointment and much more…..
To turn your OK receptionist into an EXCEPTIONAL receptionist, you need 3 things:
Strategies and Scripts
Once your staff is armed with the proven strategies and scripts, they will convert more callers. But here’s the challenge….you teach your staff new ways of doing things and you’re excited and they’re excited and you think all is better, right?
Repetition to Form New Habits
But then what happens? A week later they forget everything and go right back to their old habits and your conversions slip again. Ugh!
That’s why the “quick fix” doesn’t work and repetition does. We keep at it until your receptionist becomes a pro on autopilot. After we have worked with them for 3 or 6 months, you can wake them up from a heavy sleep and they will be automatically respond with the professional scripts that have now become second nature to them.
Accountability so it sticks
But how do you know they stick with it? You don’t unless you monitor things to ensure these new effective habits last. That’s why we spot-check and report back to you our findings. Your staff will stay on their game when they know they are being mystery-shopped. It’s the only way to ensure they play their A-Game no matter what.
Announcing the Phone Club for Receptionists
Here’s what you get:
>> 18 Training Videos where I personally lay out the strategies and scripts to effectively convert
callers to appointments.
>> Quizzes your receptionists completes after each training module to help them learn and retain the
most important points.
>> (2) Mystery Calls Per Month
We will mystery shop your office to help ensure the learned effective strategies are being
used. This helps your receptionist(s) bring their A-game every day.
>> Monthly Report cards and Call Recordings are sent to you every month so you can monitor their
progress.
>> Accountability – We will monitor your receptionist’s participation by how many videos and
quizzes they have completed and “prod” them along the way.
>> Certification – By the end of this training, your receptionist will have the advanced skill set to be a
qualified “Best Practices Certified Telephone Ambassador” for your practice and receive a
certificate they can proudly display.
Your receptionist will have complete access to these tools
that transform her into a revenue-generating machine:
Video Modules by Topic
✔ Greeting
✔ Mindset
✔ Transferring Calls
✔ Bonding with Caller
✔ Answering Questions
✔ How Much is It?
✔ Ask for the Appointment
✔ Consult Fee
✔ Non-Surgical Pricing
✔ Angry Callers
✔ and more...
Quizzes
Each video module contains a quiz to test your receptionist on the most important points. This helps to ensure retention.
(2) Mystery Calls Per Month
We will mystery shop your office to help ensure the learned effective strategies are being used. This helps your receptionist(s) bring their A-game every day.
What Other Surgeons Say About My Phone Training Materials...
Choose the best plan for you given your receptionist’s skill and expertise and you’ll get instant access:
*One staff person per account since we track their participation by their email,
cell phone and login times.
Special Free Bonus During This Introductory Period (Value $497)
You Get a Free Hard Copy of Flip Scripts for Receptionists so the exact words for each step in the process are laid out in one place.
Your receptionist simply “flips and follows” the scripts.
It doesn’t get any easier than this.
